Refund Policy
Last Updated: 9/13/26
Refund Policy
At Gilstrap Garage, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
Returns
You may request a return within [5] days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide proof of purchase, such as an order number or receipt.
- The item must not be excluded from returns under the “Non-Returnable Items” section below.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Customized or personalized products
- Gift cards
- Digital products or downloadable content
- Clearance or final sale items
- Perishable goods
- Opened health, beauty, or hygiene products
Return Process
To initiate a return, please contact us at:
Email: b.gilstrap@yahoo.com
Phone:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos (if the item is damaged or defective)
Once your return request is approved, we will provide instructions for returning the item.
Return Shipping
Unless the item is defective, damaged, or incorrect due to our error:
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within [5] days of delivery.
Include photographs of the issue when contacting us.
We may offer one of the following remedies:
- Replacement item
- Store credit
- Full refund
at our discretion and where applicable.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your financial institution.
- Refunds typically appear within 5-10 business days after approval.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank.
- If you have completed these steps and still have not received your refund, contact us at b.gilstrap@yahoo.com.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was shipped.
To request an exchange, contact us at b.gilstrap@yahoo.com.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must instead follow the return process outlined above.
Contact Us
If you have questions about this Refund Policy, please contact us:
Gilstrap Garage
Website: gilstrapgarage.com
Email: b.gilstrap@yahoo.com
By placing an order with Gilstrapgarage.com, you acknowledge and agree to this Refund Policy.